The purchase of your ticket for the show implies acceptance of the GRAND REX PARIS internal regulations, which are displayed at the entrances and/or published on its website. Furthermore, it implies acceptance of the internal regulations specific to the event organizer, where applicable. The enforceability and acceptance require the customer/spectator to comply with all provisions of the internal regulations.

A spectator who does not comply with these internal regulations may be refused entry to the venue or expelled without being entitled to a refund of their ticket. The same applies in case of non-compliance with specific provisions set by the organizer. Tickets purchased outside of authorized points of sale (FNAC, BILLETEL, the Grand Rex box office, and all similar authorized networks) may be refused entry to the venue without refund. It is important to note that purchasing tickets on resale websites carries the risk of fraud or counterfeiting, which may result in being denied access to the venue.

Leisure activities that must be provided on a specific date or within a specific period are not subject to the right of withdrawal under Article L.221-28 of the Consumer Code. This applies to our ticketing (cinema, escape room, tours).

Gift cards purchased through our online store are subject to the right of withdrawal, with a legal period of 14 days after receiving the card. Return costs are the responsibility of the buyer, and a refund will only be possible if the card remains unused (no tickets must have been deducted from the card).

In case of a dispute between the professional and the consumer, they will attempt to find an amicable solution.

If no amicable agreement is reached, the consumer may refer the matter free of charge to the consumer mediator to which the professional belongs, namely the Association des Médiateurs Européens (AME CONSO), within one year from the date of the written complaint addressed to the professional.

The referral to the consumer mediator must be made:

either by completing the form provided for this purpose on the AME CONSO website: www.mediationconso-ame.com;
or by sending a letter to AME CONSO, 197 Boulevard Saint-Germain - 75007 PARIS.

Furthermore, as a consumer, you have free access to the European online dispute resolution platform should you wish to use it.