1.Access

• Any member of the public, whatever their age, must be in possession of a paid ticket or invitation.
• NO OTHER PERSON IS ALLOWED TO ENTER THE ESTABLISHMENT
• Access to the establishment is prohibited for children under the age of three (article No. 198 of the Ordinance of the Prefecture of Police of Paris of 1 January 1927) for all shows except children's shows, for which access is prohibited for children under one year of age, and this without any refund.
• Moreover, the Direction of the GRAND REX PARIS reserves the right, according to the nature of the show, to deny access, without refund, to children under the age of 10 years, not accompanied by an adult.
• Spectators are required to follow the instructions printed on the tickets.
• The spectators who entered the establishment and whose tickets were checked at the entrance can only exit permanently.
• All members of the public must comply with the instructions of the reception and security personnel during entry and exit.
• If the performance begins at the precise time indicated on the ticket, latecomers will only be able to access the theater itself during an interruption of the show and according to accessibility. For shows with numbered seats, access to the seat can no longer be guaranteed after the show begins.

2.Ticket Office

• The purchase of your ticket for the show implies acceptance of the GRAND REX PARIS internal regulations, which are displayed at the entrances and/or published on its website. Furthermore, it implies acceptance of the internal regulations specific to the event organizer, where applicable. The enforceability and acceptance require the customer/spectator to comply with all provisions of the internal regulations.

  A spectator who does not comply with these internal regulations may be refused entry to the venue or expelled without being entitled to a refund of their ticket. The same applies in case of non-compliance with specific provisions set by the organizer. Tickets purchased outside of authorized points of sale (FNAC, BILLETEL, the Grand Rex box office, and all similar authorized networks) may be refused entry to the venue without refund. It is important to note that purchasing tickets on resale websites carries the risk of fraud or counterfeiting, which may result in being denied access to the venue.

  Leisure activities that must be provided on a specific date or within a specific period are not subject to the right of withdrawal under Article L.221-28 of the Consumer Code. This applies to our ticketing (cinema, escape room, tours).

  Gift cards purchased through our online store are subject to the right of withdrawal, with a legal period of 14 days after receiving the card. Return costs are the responsibility of the buyer, and a refund will only be possible if the card remains unused (no tickets must have been deducted from the card).

  In case of a dispute between the professional and the consumer, they will attempt to find an amicable solution.

  If no amicable agreement is reached, the consumer may refer the matter free of charge to the consumer mediator to which the professional belongs, namely the Association des Médiateurs Européens (AME CONSO), within one year from the date of the written complaint addressed to the professional.

  The referral to the consumer mediator must be made:

  • either by completing the form provided for this purpose on the AME CONSO website: www.mediationconso-ame.com;
  • or by sending a letter to AME CONSO, 197 Boulevard Saint-Germain - 75007 PARIS.

  Furthermore, as a consumer, you have free access to the European online dispute resolution platform should you wish to use it.

3.Sécurity & regulations

• In general, the events take place under the sole responsibility of the organizer.
• If the venue or event organizer deems it necessary to introduce an entrance security check requiring a visual inspection or a hand bag inspection and/or a pat-down by specialized personnel, you have to comply with it, or be denied access without reimbursement.
• If the owner of an unauthorized object refuses to part with it, access to the theater is forbidden to him, also no refund is possible.
• Any objects likely to serve as a projectile, to constitute a weapon or to jeopardize the safety of the public, in particular: pyrotechnic articles, knives and sharp objects, plastic and glass bottles, alcoholic beverages are prohibited. Items which are prohibited to be kept or worn on public roads (weapons, narcotics, etc.) may not be left at the deposit place. Their discovery could be followed by information being given to law enforcement agencies.
• It is strictly forbidden to smoke and use electronic cigarettes in the establishment. Drug use is also prohibited.
• Documents, leaflets, badges, insignias, symbols or banners of all sizes and of all kinds, with a xenophobic or racist nature are prohibited.
• Animals, except in exceptional cases, are prohibited.
• Activation of fire alarms can take place only when necessary. Any abuse will be punished.
• The theater will be able to carry out the eviction of any person disturbing the public order or who does not respect the provisions of this regulation, and this, without refund.

4.Other case

• It is forbidden to film, photograph or record within the confines of the institution.
• Any action of promotion, distribution of flyers or objects inside and in the vicinity of the establishment will have to be subject to specific authorization by the operator.
• Any use of the power grid of the theater by a spectator is prohibited. The use of mobile phones is prohibited in the theater during the event.
• Consumption of food and drink can only take place in "Bar" areas.
• In the event of cancellation of an event, refunds, if any, will be made according to the organizer's instructions by the place of purchase.
• In the case of audiovisual recording of the event, viewers are warned that their image is likely to be included.
  For the visit to Rex Studios, viewers are warned that they are being filmed collectively for the purposes of video recording of the end-of-visit film.

5.Solicitation

• No data is collected without the free, specific, informed, and unambiguous consent of the spectator.
  The Grand Rex only offers electronic communication following the spectator's implicit subscription to it. It is possible to opt out via the unsubscribe link at the end of the electronic message.
  The Grand Rex mobile app also offers push notifications, which can be unsubscribed from through the app settings.
• The data collected (email address or phone number) via the contact form on the website or mobile app is not saved and will only be used to inform the customer. It will not be used for commercial solicitation.